Privacy Policy and Terms & Conditions
Terms and Conditions
Please note that, for security reasons, we will only ship to the verified address of the credit card and each transaction is processed through our on line payment system. If you wish to change the shipping address a new transaction would have to be completed and the original transaction cancelled. Once your order has been approved it is sent to our warehouse for shipment. The product is shipped as soon as the order is processed and the inventory is available. For current product inventory and availability please call the store direct at 780.435.3161.
Warranty
All new products sold through Certified Commercial & Fleet Services come with the original manufacturer’s warranties and are valid at all authorized service depots across Canada. If you cannot find a local service depot you can call Certified Commercial & Fleet Services and we can help you locate the closest authorized service depot to you. Certified Commercial & Fleet Services is an authorized dealer for all brands that it sells. Goods can be returned to Certified Commercial & Fleet Services (shipping charges are customers responsibility) to fulfill Canadian warranties or sent to an authorized manufacturers service depot in Canada with your original bill of sale.
Please Note
Delivery estimates are approximations. You will be charged as soon as the order is placed.
Orders billed to PayPal, Visa, American Express, Master Card or Discover will be charged immediately upon checkout.
Back-Order Items
Some items on our website are listed as “Back-Order”. These are items that we currently do not have stock of but the product can be or have been ordered. When you place your order on our website we will in turn order the product from the manufacturer. Shipping times may vary depending on manufacturer shipping dates.
Shipping Charges and Shipping Estimate Charges
Shipping charges are an estimate only during the checkout process. This is due to the extreme cost of shipping within Canada and the inability to accurately estimate on line every postal code, and every size of every item within Canada. Therefore we offer an estimate for shipping to most major cities within Canada (with the majority of postal code exceptions listed below). If the charges total more than the shipping estimate*, we will contact you to approve these additional shipping charges.
What if I live/work in a very isolated area?
For some shipping addresses located in the three territories of Canada or in isolated rural areas, the actual shipping charge on larger items may exceed those that are calculated at the time you place your order and indicated as shipping estimate. Once we receive your order, we will get an exact quote for shipping and notify you of any extra charges prior to shipping your order if any.
Product Returns
You may return most new, factory-sealed or open “like new” merchandise purchased from Certified Commercial & Fleet Services, within 15 days of purchase for a refund or exchange most new, factory-sealed or open “like new” merchandise within 15 days of purchase. Unfortunately, shipping charges incurred cannot be refunded.
Before initiating a return please follow the important guidelines listed below:
Please call us first so we can give you a Return Authorization Number (RAN). Returns without this pre authorization will take significantly longer or possible refusal of the returned item.
IMPORTANT: Products must be new and show no signs of use or installation or Certified Commercial & Fleet Services will refuse the return or charge a restocking fee.
Certified Commercial & Fleet Services will open inspect and test the item after it’s been received and can take 3-4 days to get checked before the refund is processed. (Any returned product will be opened and checked for accessories, damage, missing packaging and fully tested before a refund is issued).
Manufacturer’s Defective merchandise will be replaced within 30 days of purchase with a comparable item upon return of the manufacturer’s defective merchandise. All defective items will be opened and inspected by Certified Commercial & Fleet Services to verify manufacturers defect. If it is found to not be defective it will be returned to the customers at their expense. Shipping charges will be at our expense in the case of a manufacturer’s defective item. Please unpack and inspect your shipment within 48 hours of delivery.
General
Certified Commercial & Fleet Services strives to ensure that the contents are accurate and reliable. However, Certified Commercial & Fleet Services and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Certified Commercial & Fleet Services disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and any links thereto and there from, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Certified Commercial & Fleet Services does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. For current inventory and availability please call the store direct. Certified Commercial & Fleet Services will from time to time revise the contents and/or the products, services described therein and reserve the right to make such changes without any obligation to notify past, current or prospective visitors of this website. Certified Commercial & Fleet Services reserves the right to limit quantities available for sale or sold, and the right at any time to reject, cancel or terminate any order for any reason. If the price of any product was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.
